Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“This facility (hands down) treated me better than I have been treated at any medical facility in my lifetime. Top notch care and treatment by the staff.”
“I was apprehensive about going to a facility not associated with a hospital. Let me tell you I have already recommended this facility to 3 people since Friday. It was clean, the staff were incredible and the process was as smooth as silk. What a well oiled machine you have running with the warmth from staff of a glowing winter fire. Keep up the great work. Y’all rock!!!!”
“Everyone at this facility was awesome. From the time I arrived at check in until the time I was discharged my experience was one that made my procedure less of worry and more of a positive and reassuring experience. Thank you to all.”
“Great experience from check in to dismissal. Nurse was great. The anesthesiologist was the best! Thank you for making me so comfortable during this stressful time.”
“Everyone there at the center was very nice and very well trained, they took really good care of me. I appreciated everything they did for me.”
“My visit to your facility was very smooth. There was no waiting for anything. I arrived, was registered, called right back, made ready for the procedures, taken back and next thing I knew I was waking up and it was all over! No problems, complications or confusion. The staff was very pleasant, easy to talk to. Even the payment options were open and catered to my available funds. Since I have never had this kind of experience with other facilities, the experience was very different and noticeable. Thank you!”
“I appreciated the physician taking time with me before and after the procedure. Also liked the convenience of filling out the forms on line before the procedure date.”
“The medical personnel were kind and skilled and seemed genuinely concerned that my experience was as easy as it could be. All the information was presented clearly and I had the opportunity to ask for any additional information I needed.”
“I loved the people there. They were very polite and knowledgeable and made feel at home. Out of 10 stars I would give them a 25!”
“Have had colonoscopy before and I am glad to be given the opportunity to give this center a large Kudos for their professionalism and true care as a patient. Everyone explained all perfectly and made me feel at ease. Additionally, my doctor was so excellent in bedside manner and explained all as well as answered any and all questions. Thank you for a great experience to what is supposed to be such an uncomfortable one.”
“I felt the whole experience was much more comforting than going to the hospital. The entire staff, administrative and medical, were extremely informative, compassionate and kind and the facility was very nice and clean. I will definitely recommend the Chattanooga Endoscopy Center to those I know in need of a similar procedure.”
“Best experience ever when having an endoscopy. Would go to this place again.”
“I, like most people, did not look forward to having my second routine colonoscopy. However, everyone – from the receptionists to nurses to doctors – was exceptional: Warm, friendly, and professional. The facility is first-class, too. My day at the Endoscopy Center was much more pleasant than expected. Many thanks!”